POLICY
RETURNS
Returns are not allowed unless you have received the wrong item.
EXCHANGES
Yes, we may process an exchange as long as it is process within 7 days of the package delivery date. If the product you received did not fit to your liking you may exchange it for a new size. In the event the new size you would like is not in stock, you may exchange your order for another product of the same value.
Please be aware that you assume all risks and shipping costs associated with processing a refund. NEMESIS does not provide return labels and is not liable for a refund in the event your package is lost by a third party carrier during shipment to our location for return processing.
We do not accept exchanges that have not been pre-approved, please be sure to contact us with your order # before sending in your package so that we may verify the correct information for delivery. Packages sent without approval will be returned back to the original address and no exchange will be processed.
Yes, we may process an exchange as long as it is process within 7 days of the package delivery date. If the product you received did not fit to your liking you may exchange it for a new size. In the event the new size you would like is not in stock, you may exchange your order for another product of the same value.
Please be aware that you assume all risks and shipping costs associated with processing a refund. NEMESIS does not provide return labels and is not liable for a refund in the event your package is lost by a third party carrier during shipment to our location for return processing.
We do not accept exchanges that have not been pre-approved, please be sure to contact us with your order # before sending in your package so that we may verify the correct information for delivery. Packages sent without approval will be returned back to the original address and no exchange will be processed.
SECURE PROCESSING
nemesisclo.com, which is powered by shopify.com, uses secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the Internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the Internet.
SHIPPING
Please allow 2-4 days for processing and handling. During high-volume times shipping may be delayed to 1-2 weeks, however, we try our best to get items to you in a timely manner.
Please allow 2-4 days for processing and handling. During high-volume times shipping may be delayed to 1-2 weeks, however, we try our best to get items to you in a timely manner.